When a large part of the organization's crucial data and transactions resides on legacy platforms, ApplinX steps in and offers the most flexible ways for legacy-CRM integration, which results in a more unified and comprehensive CRM application.
The Challenge
Large organizations and enterprises typically use heterogeneous platforms for the procedures and data relevant for a CRM application, with a large part of these transactions residing on legacy platforms (Mainframes, IBM iSeries computers, and Unix servers). In many cases, when designing a CRM solution, the customer needs to integrate data from existing legacy systems to the CRM application. For example, in a call center implementation, information like customer balance, last transactions, etc. might reside on the Legacy billing system application. Integrating this information is a project that requires development in the host computer and the integration process is costly and lengthy.
Applinx Solution
ApplinX enables enterprises to leverage their CRM systems into a more comprehensive solution. ApplinX offers the most efficient and flexible way for re-using legacy assets into the CRM application, by encapsulate legacy workflows and exposing them in standard ways such as SOAP, XML, COM, Java, .NET, HTTP, etc.
With ApplinX the CRM application can give a more complete solution for retrieving data, integrating it, and building true end-to-end workflows. The result is a faster time-to-market in implementing the CRM solution, and flexible utilization of business resources for the customer.
The ApplinX solution for CRM is illustrated in the following diagram:
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